BibTeX records: Jabe Hickey

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@article{DBLP:journals/ibmsj/HickeyS08,
  author       = {Jabe Hickey and
                  Jane Siegel},
  title        = {Improving service delivery through integrated quality initiatives:
                  {A} case study},
  journal      = {{IBM} Syst. J.},
  volume       = {47},
  number       = {1},
  pages        = {167--178},
  year         = {2008},
  url          = {https://doi.org/10.1147/sj.471.0167},
  doi          = {10.1147/SJ.471.0167},
  timestamp    = {Fri, 13 Mar 2020 00:00:00 +0100},
  biburl       = {https://dblp.org/rec/journals/ibmsj/HickeyS08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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