BibTeX records: Pirjo Yli-Viitala

download as .bib file

@article{DBLP:journals/ijssmet/Yli-ViitalaKM10,
  author       = {Pirjo Yli{-}Viitala and
                  Jari Kuusisto and
                  Kyrill Meyer},
  title        = {Service Blueprinting as a Failure Elimination Tool in the Case of
                  Outsourcing Services},
  journal      = {Int. J. Serv. Sci. Manag. Eng. Technol.},
  volume       = {1},
  number       = {4},
  pages        = {22--34},
  year         = {2010},
  url          = {https://doi.org/10.4018/jssmet.2010100103},
  doi          = {10.4018/JSSMET.2010100103},
  timestamp    = {Thu, 09 Jul 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/ijssmet/Yli-ViitalaKM10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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