BibTeX record conf/im/BrennerHRRS09

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@inproceedings{DBLP:conf/im/BrennerHRRS09,
  author       = {Michael Brenner and
                  Heinz{-}Gerd Hegering and
                  Helmut Reiser and
                  Christian Richter and
                  Thomas Schaaf},
  title        = {Introducing process-oriented {IT} service management at an academic
                  computing center: An interim report},
  booktitle    = {Integrated Network Management, {IM} 2009. 11th {IFIP/IEEE} International
                  Symposium on Integrated Network Management, Hofstra University, Long
                  Island, NY, USA, June 1-5, 2009},
  pages        = {706--720},
  publisher    = {{IEEE}},
  year         = {2009},
  url          = {https://doi.org/10.1109/INM.2009.5188878},
  doi          = {10.1109/INM.2009.5188878},
  timestamp    = {Wed, 30 May 2018 16:11:58 +0200},
  biburl       = {https://dblp.org/rec/conf/im/BrennerHRRS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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