BibTeX record journals/bpmj/AwasthiS13

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@article{DBLP:journals/bpmj/AwasthiS13,
  author       = {Preety Awasthi and
                  Purnima S. Sangle},
  title        = {The importance of value and context for mobile {CRM} services in banking},
  journal      = {Bus. Process. Manag. J.},
  volume       = {19},
  number       = {6},
  pages        = {864--891},
  year         = {2013},
  url          = {https://doi.org/10.1108/BPMJ-06-2012-0067},
  doi          = {10.1108/BPMJ-06-2012-0067},
  timestamp    = {Thu, 14 Oct 2021 09:07:34 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/AwasthiS13.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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