BibTeX record journals/ese/GuptaAPS18

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@article{DBLP:journals/ese/GuptaAPS18,
  author    = {Monika Gupta and
               Allahbaksh M. Asadullah and
               Srinivas Padmanabhuni and
               Alexander Serebrenik},
  title     = {Reducing user input requests to improve {IT} support ticket resolution
               process},
  journal   = {Empirical Software Engineering},
  volume    = {23},
  number    = {3},
  pages     = {1664--1703},
  year      = {2018},
  url       = {https://doi.org/10.1007/s10664-017-9532-2},
  doi       = {10.1007/s10664-017-9532-2},
  timestamp = {Tue, 10 Jul 2018 09:45:32 +0200},
  biburl    = {https://dblp.org/rec/bib/journals/ese/GuptaAPS18},
  bibsource = {dblp computer science bibliography, https://dblp.org}
}
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