BibTeX record journals/ibmsj/BlackDLMW07

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@article{DBLP:journals/ibmsj/BlackDLMW07,
  author       = {John Black and
                  Christine Draper and
                  Tom Lococo and
                  Fouad Matar and
                  Christopher Ward},
  title        = {An integration model for organizing {IT} service management},
  journal      = {{IBM} Syst. J.},
  volume       = {46},
  number       = {3},
  pages        = {405--422},
  year         = {2007},
  url          = {https://doi.org/10.1147/sj.463.405},
  doi          = {10.1147/SJ.463.405},
  timestamp    = {Fri, 13 Mar 2020 14:38:29 +0100},
  biburl       = {https://dblp.org/rec/journals/ibmsj/BlackDLMW07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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