BibTeX record journals/ijesma/CooperLS09

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@article{DBLP:journals/ijesma/CooperLS09,
  author       = {Vanessa A. Cooper and
                  Sharman Lichtenstein and
                  Ross Smith},
  title        = {Successful Web-Based {IT} Support Services: Service Provider Perceptions
                  of Stakeholder-Oriented Challenges},
  journal      = {Int. J. {E} Serv. Mob. Appl.},
  volume       = {1},
  number       = {1},
  pages        = {1--20},
  year         = {2009},
  url          = {https://doi.org/10.4018/jesma.2009092201},
  doi          = {10.4018/JESMA.2009092201},
  timestamp    = {Mon, 13 Jun 2022 20:57:45 +0200},
  biburl       = {https://dblp.org/rec/journals/ijesma/CooperLS09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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