BibTeX record journals/imds/OztaysiSO11

download as .bib file

@article{DBLP:journals/imds/OztaysiSO11,
  author       = {Basar {\"{O}}ztaysi and
                  Selime Sezgin and
                  Ahmet Fahri {\"{O}}zok},
  title        = {A Measurement Tool for Customer Relationship Management Processes},
  journal      = {Ind. Manag. Data Syst.},
  volume       = {111},
  number       = {6},
  pages        = {943--960},
  year         = {2011},
  url          = {https://doi.org/10.1108/02635571111144982},
  doi          = {10.1108/02635571111144982},
  timestamp    = {Thu, 14 Oct 2021 09:19:45 +0200},
  biburl       = {https://dblp.org/rec/journals/imds/OztaysiSO11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
a service of  Schloss Dagstuhl - Leibniz Center for Informatics

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.