BibTeX record journals/imds/ShafiaMVP11

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@article{DBLP:journals/imds/ShafiaMVP11,
  author       = {Mohammad Ali Shafia and
                  Mohammad Mahdavi Mazdeh and
                  Mahboobeh Vahedi and
                  Mehrdokht Pournader},
  title        = {Applying fuzzy balanced scorecard for evaluating the {CRM} performance},
  journal      = {Ind. Manag. Data Syst.},
  volume       = {111},
  number       = {7},
  pages        = {1105--1135},
  year         = {2011},
  url          = {https://doi.org/10.1108/02635571111170622},
  doi          = {10.1108/02635571111170622},
  timestamp    = {Mon, 26 Jun 2023 20:57:35 +0200},
  biburl       = {https://dblp.org/rec/journals/imds/ShafiaMVP11.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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