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BibTeX record journals/jucs/TimbrellKSL05
@article{DBLP:journals/jucs/TimbrellKSL05, author = {Greg Timbrell and Stefan Koller and Nev Schefe and Stefanie N. Lindstaedt}, title = {A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes}, journal = {J. Univers. Comput. Sci.}, volume = {11}, number = {4}, pages = {546--564}, year = {2005}, url = {https://doi.org/10.3217/jucs-011-04-0546}, doi = {10.3217/JUCS-011-04-0546}, timestamp = {Thu, 07 Sep 2023 16:42:05 +0200}, biburl = {https://dblp.org/rec/journals/jucs/TimbrellKSL05.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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