BibTeX record journals/misq/DykeKP97

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@article{DBLP:journals/misq/DykeKP97,
  author       = {Thomas P. Van Dyke and
                  Leon A. Kappelman and
                  Victor R. Prybutok},
  title        = {Measuring Information Systems Service Quality: Concerns on the Use
                  of the {SERVQUAL} Questionnaire},
  journal      = {{MIS} Q.},
  volume       = {21},
  number       = {2},
  pages        = {195--208},
  year         = {1997},
  url          = {http://misq.org/measuring-information-systems-service-quality-concerns-on-the-use-of-the-servqual-questionnaire.html},
  timestamp    = {Tue, 18 Aug 2020 18:02:35 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/DykeKP97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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