BibTeX record journals/misq/GunarathneRS18

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@article{DBLP:journals/misq/GunarathneRS18,
  author       = {Priyanga Gunarathne and
                  Huaxia Rui and
                  Abraham Seidmann},
  title        = {When Social Media Delivers Customer Service: Differential Customer
                  Treatment in the Airline Industry},
  journal      = {{MIS} Q.},
  volume       = {42},
  number       = {2},
  year         = {2018},
  url          = {https://doi.org/10.25300/misq/2018/14290},
  doi          = {10.25300/MISQ/2018/14290},
  timestamp    = {Thu, 30 Nov 2023 11:04:09 +0100},
  biburl       = {https://dblp.org/rec/journals/misq/GunarathneRS18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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