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"Usability, Help Desk Calls, and Residential Internet Usage."
Sara B. Kiesler et al. (1997)
- Sara B. Kiesler, Robert E. Kraut, Vicki Lundmark, William L. Scherlis, Tridas Mukhopadhyay:
Usability, Help Desk Calls, and Residential Internet Usage. CHI 1997: 536-537
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