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"Towards crowd-based customer service: a mixed-initiative tool for managing ..."

Tiziano Piccardi et al. (2014)

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DOI: 10.1145/2556288.2557202

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-14

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Tiziano Piccardi, Gregorio Convertino, Massimo Zancanaro, Ji Wang, Cédric Archambeau:
Towards crowd-based customer service: a mixed-initiative tool for managing Q&A sites. CHI 2014: 2725-2734

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