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"QART: A Tool for Quality Assurance in Real-Time in Contact Centers."
Ragunathan Mariappan et al. (2016)
- Ragunathan Mariappan, Balaji Peddamuthu, Preethi R. Raajaratnam, Sandipan Dandapat, Neeta Pande, Shourya Roy:
QART: A Tool for Quality Assurance in Real-Time in Contact Centers. CIKM 2016: 2493-2496

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