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"Machinery in the new factories: interaction and technology in a bank's ..."

John Bowers, David B. Martin (2000)

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DOI: 10.1145/358916.358952

access: closed

type: Conference or Workshop Paper

metadata version: 2020-06-16

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  - conf/cscw/BowersM00
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John Bowers, David B. Martin:
Machinery in the new factories: interaction and technology in a bank's telephone call centre. CSCW 2000: 49-58

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