"Personas Layering: A Cost Effective Model for Service Design in ..."

Alessandro Marcengo, Elena Guercio, Amon Rapp (2009)

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DOI: 10.1007/978-3-642-02806-9_30

access: closed

type: Conference or Workshop Paper

metadata version: 2023-06-26

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Alessandro Marcengo, Elena Guercio, Amon Rapp:
Personas Layering: A Cost Effective Model for Service Design in Medium-Long Term Telco Research Projects. HCI (10) 2009: 256-265

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