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@article{DBLP:journals/bpmj/ChoiC97,
  author       = {Chung For Choi and
                  Stephen L. Chan},
  title        = {Business process re-engineering: evocation, elucidation and exploration},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {1},
  pages        = {39--63},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710161576},
  doi          = {10.1108/14637159710161576},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/ChoiC97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/Chu97,
  author       = {Johnny Chu},
  title        = {Hydro-Electric Corporation's PMLink: {A} case study of re-engineering
                  through workflow computing},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {2},
  pages        = {162--172},
  year         = {1997},
  url          = {https://doi.org/10.1108/EUM0000000004334},
  doi          = {10.1108/EUM0000000004334},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/Chu97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/ClarkeM97,
  author       = {Angela Clarke and
                  Stan Manton},
  title        = {A benchmarking tool for change management},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {3},
  pages        = {248--255},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710192293},
  doi          = {10.1108/14637159710192293},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/ClarkeM97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/Coulson-Thomas97,
  author       = {Colin J. Coulson{-}Thomas},
  title        = {Process management in a hospital and healthcare context: Evidence
                  of the {HOCAPRIT} project},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {2},
  pages        = {118--132},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710173087},
  doi          = {10.1108/14637159710173087},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/Coulson-Thomas97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/DeakinsM97,
  author       = {Eric Deakins and
                  Hugh H. Makgill},
  title        = {What killed BPR? Some evidence from the literature},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {1},
  pages        = {81--107},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710161594},
  doi          = {10.1108/14637159710161594},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/DeakinsM97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/Guerrero-CusumanoS97,
  author       = {Jos{\'{e}}{-}Luis Guerrero{-}Cusumano and
                  Willem J. Selen},
  title        = {A comparison of international quality standards: divergence and agreement},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {3},
  pages        = {205--217},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710192239},
  doi          = {10.1108/14637159710192239},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/Guerrero-CusumanoS97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/GuptaR97,
  author       = {Vipul K. Gupta and
                  Duke Rohe},
  title        = {Houston Business Process Re-engineering Share Group: a case study},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {2},
  pages        = {173--180},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710173122},
  doi          = {10.1108/14637159710173122},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/GuptaR97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/HvamNB97,
  author       = {Lars Hvam and
                  Anders Paarup Nielsen and
                  Ole{-}Christian Bjarn{\o}},
  title        = {Re-engineering caused by {ISO} 9000 certification},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {3},
  pages        = {192--204},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710192211},
  doi          = {10.1108/14637159710192211},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/HvamNB97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/Kappes97,
  author       = {Sandie Kappes},
  title        = {Putting your {IDEF0} model to work},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {2},
  pages        = {151--161},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710173104},
  doi          = {10.1108/14637159710173104},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/Kappes97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/KuengK97,
  author       = {Peter Kueng and
                  Peter Kawalek},
  title        = {Goal-based business process models: creation and evaluation},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {1},
  pages        = {17--38},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710161567},
  doi          = {10.1108/14637159710161567},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/KuengK97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/MurrayL97,
  author       = {Mary Ann Murray and
                  Marc P. Lynn},
  title        = {Business process re-engineering/information system development to
                  improve customer service quality},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {1},
  pages        = {9--16},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710161558},
  doi          = {10.1108/14637159710161558},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/MurrayL97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/Ould97,
  author       = {Martyn A. Ould},
  title        = {Designing a re-engineering proof process architecture},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {3},
  pages        = {232--247},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710192284},
  doi          = {10.1108/14637159710192284},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/Ould97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/Paper97,
  author       = {David J. Paper},
  title        = {The value of creativity in business process re-engineering},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {3},
  pages        = {218--231},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710192257},
  doi          = {10.1108/14637159710192257},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/Paper97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/YuW97,
  author       = {Bing Yu and
                  David T. Wright},
  title        = {Software tools supporting business process analysis and modelling},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {2},
  pages        = {133--150},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710173096},
  doi          = {10.1108/14637159710173096},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/YuW97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
@article{DBLP:journals/bpmj/Zairi97,
  author       = {Mohamed Zairi},
  title        = {Business process management: a boundaryless approach to modern competitiveness},
  journal      = {Bus. Process. Manag. J.},
  volume       = {3},
  number       = {1},
  pages        = {64--80},
  year         = {1997},
  url          = {https://doi.org/10.1108/14637159710161585},
  doi          = {10.1108/14637159710161585},
  timestamp    = {Thu, 18 Jun 2020 01:00:00 +0200},
  biburl       = {https://dblp.org/rec/journals/bpmj/Zairi97.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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