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ORCIDAHFE 2020: Virtual Event, USA
- Jim Spohrer, Christine Leitner:
Advances in the Human Side of Service Engineering - Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA. Advances in Intelligent Systems and Computing 1208, Springer 2020, ISBN 978-3-030-51056-5
Digital Services for Product Innovation
- Martina Fricke, Freimut Bodendorf:
Identifying Trendsetters in Online Social Networks - A Machine Learning Approach. 3-9 - Rebecca Fischer, Lena Pieper
:
Consume Less, Create More - Digital Services in the Context of Sustainability. 10-16 - Lena Pieper, Rebecca Fischer, Hauke Hasenknopf:
"Innovation? Yes, I Can"-Individually Perceived Creative Self-efficacy as an Effect of Vividness Targeting Creativity Methods. 17-21 - Christian Zagel:
Service Innovation for Cyborgs - Human Augmentation as a Self-experiment. 22-27 - Adelka Niels:
Influence of Survey Link Locational Placement on the User Rating. 28-33 - Hauke Hasenknopf, Nassrin Hajinejad, Lena Pieper, Rebecca Fischer:
Why Do You Listen to This? Experiencing Black Metal. 34-40
Research Approaches to Service Innovation: Organizational Perspectives
- Laura C. Anderson, Kelly A. Lyons, Yuriko Sawatani:
Research Approaches to Service Innovation: Organizational Perspectives. 43-49 - Christine T. Wolf, Jeanette L. Blomberg:
Innovation-as-a-Service: Emergent Lessons from an AI Innovation Management Project. 50-56 - Rohan Alexander, Kelly A. Lyons:
Barriers to Service Innovation Using Data Science. 57-62 - Laura C. Anderson, Cheryl A. Kieliszewski:
Service Design Approaches to Drive Employee Engagement. 63-69 - Corey Jackson, Laura C. Anderson, Cheryl A. Kieliszewski:
Methodological Reinforcements: Investigating Work Through Trace Data and Text. 70-76
Service Design Techniques: Healthcare Applications
- Markus Warg:
Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service Design. 79-85 - Roman Rittweger, Anselm Kronibus, Peter Weiß:
Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company. 86-92 - Dorian Miller, Rebecca Niehus, Robert J. Moore:
Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis. 93-99 - Ingo Bahrs, Ronald Fritz, Martin Semmann:
Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platform. 100-105 - Markus Frosch, Markus Warg:
A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D Logic. 106-115 - Peter Weiss:
Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture. 116-122 - Andreas Zolnowski, Dietmar Frey:
Analyzing the Role of Artificial Intelligence in the Development of Human-Centered Service. 123-130 - Yasunori Yamada, Kaoru Shinkawa, Akihiro Kosugi, Masatomo Kobayashi, Hironobu Takagi, Miyuki Nemoto, Kiyotaka Nemoto, Tetsuaki Arai:
Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result. 131-137 - Shengzhi Wang, Ellen E. Lee, Benjamin Zywicki, Ho-Cheol Kim, Dilip Jeste, Camille Nebeker:
Predictive Analytics and the Return of "Research" Information to Participants. 138-145 - Saturnina Alves da Silva Martins, Márcia Terra da Silva, Ivonaldo Vicente da Silva:
The Use of Digital Technologies and the Transformation of Work in a Hemodialysis Clinic. 146-151
Emerging Research Innovations in AI, User Experience and Design
- Sunghyun Ryoo Kang:
Thoughts on Design Education's Future. 155-160 - Tom Tredway, Jose Rivera-Chang, Debra Satterfield, David Teubner, Wesley Woelfel:
Locked Out: Engaging Design Students in UX and Access Design Processes to Address Homelessness in Los Angeles. 161-167 - Sang-Duck Seo:
A New Approach for Experience Design Education: Developing Conceptual Framework with Storytelling. 168-174 - Kimberly Mitchell:
Creating Socially Conscious Designers Through the Lens of Empathy. 175-181 - Debra Satterfield, Troy D. Abel:
AI Is the New UX: Emerging Research Innovations in AI, User Experience, and Design as They Apply to Industry, Business, and Education, and Ethics. 182-188 - Ryan Kirk:
Mitigating Misinformation: Using Simulations to Examine the Effectiveness of Potential Strategies. 189-195 - Christine T. Wolf:
Picking Apart the Black Box: Sociotechnical Contours of Accessibility in AI/ML Software Engineering. 196-202
Challenges and Opportunities for Designing Smart Service with Artificial Intelligence
- Walter Ganz, Thomas Meiren:
Typology-Based Analysis of Artificial Intelligence in Service Companies. 205-211 - Jens Neuhüttler, Holger Kett, Sandra Frings, Jürgen Falkner, Walter Ganz, Florian Urmetzer:
Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems. 212-219 - Hyo Jin Kang, Jieun Han, Bokyung Yun, Gyu Hyun Kwon:
Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis. 220-227
Service Science and Knowledge Science
- Hunter Hastings:
Value-Dominant Logic: An Evolving Quantum Theory of Economics. 231-236 - Alexander Rossmann, Alfred Zimmermann, Dieter Hertweck:
The Impact of Chatbots on Customer Service Performance. 237-243 - Youji Kohda:
Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI Era. 244-250 - Sergio Barile, Clara Bassano, Mattia Lettieri, Paolo Piciocchi, Marialuisa Saviano:
Intelligence Augmentation (IA) in Complex Decision Making: A New View of the vSa Concept of Relevance. 251-258 - Pavinee Rerkjirattikal, Van-Nam Huynh, Sun Olapiriyakul, Thepchai Supnithi:
A Framework for a Practical Nurse Scheduling Approach: A Case of Operating Room of a Hospital in Thailand. 259-264 - Raveekiat Singhaphandu, Van-Nam Huynh, Warut Pannakkong:
Analysis and Feedback of Movement in Manual Assembly Process. 265-270 - Hideomi Gokon:
Towards an Application of Remote Sensing Technology for Decision Making During Natural Disaster. 271-277 - Hiroyuki Endo, Youji Kohda:
Case Study on Applicability of Artificial Intelligence for IT Service Project Managers with Multi Value Systems in the Digital Transformation Era. 278-288 - Alfred Zimmermann, Kurt Sandkuhl, Rainer Schmidt, Dieter Hertweck, Alexander Rossmann:
Evolution of Smart Service Architectures Through Cognitive Co-creation. 289-296
Empowerment of Citizens, Public Sector Employees and Other Stakeholders in the Digital Age
- Christian M. Stiefmueller:
Open Banking and PSD 2: The Promise of Transforming Banking by 'Empowering Customers'. 299-305 - Leonard Walletzký, Luca Carrubbo, Angeliki Maria Toli, Mouzhi Ge, Frantiska Romanovská:
Multi-contextual View to Smart City Architecture. 306-312 - Denise R. Simmons, Anh D. Chau:
The Impact of Fraternity and Sorority Participation on NAE's Engineer of 2020 Outcomes for Civil Engineering Undergraduates. 313-319 - Christine Leitner, Mohammad Allagha, Jelizaveta Krenjova, Kristina Reinsalu, Christian M. Stiefmueller:
Empowering European Mobile Youth: Case Studies from Austria and Estonia. 320-326
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