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3th CONVERSATIONS 2019: Amsterdam, The Netherlands

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Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzæg:
Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers. Lecture Notes in Computer Science 11970, Springer 2020, ISBN 978-3-030-39539-1

User and Communication Studies

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  - conf/conversations/MullerMMW19
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Lea Katharina Müller, Jens Mattke, Christian Maier, Tim Weitzel:
Conversational Agents in Healthcare: Using QCA to Explain Patients' Resistance to Chatbots for Medication. 3-18
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  - conf/conversations/JalotaTMNU19
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Rricha Jalota, Priyansh Trivedi, Gaurav Maheshwari, Axel-Cyrille Ngonga Ngomo, Ricardo Usbeck:
An Approach for Ex-Post-Facto Analysis of Knowledge Graph-Driven Chatbots - The DBpedia Chatbot. 19-33
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  - conf/conversations/IschenAVNS19
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Carolin Ischen, Theo B. Araujo, Hilde A. M. Voorveld, Guda van Noort, Edith G. Smit:
Privacy Concerns in Chatbot Interactions. 34-48

User Experience and Design

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  - conf/conversations/LiebrechtH19
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Christine Liebrecht, Charlotte van Hooijdonk:
Creating Humanlike Chatbots: What Chatbot Developers Could Learn from Webcare Employees in Adopting a Conversational Human Voice. 51-64
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  - conf/conversations/CataniaBG19
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Fabio Catania, Eleonora Beccaluva, Franca Garzotto:
The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine? 65-78
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Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche:
Gender Bias in Chatbot Design. 79-93
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Marcos Báez, Florian Daniel, Fabio Casati:
Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web. 94-110

Chatbots for Collaboration

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  - conf/conversations/NordbergWNFNMG19
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Oda Elise Nordberg, Jo Dugstad Wake, Emilie Sektnan Nordby, Eivind Flobak, Tine Nordgreen, Suresh Kumar Mukhiya, Frode Guribye:
Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD. 113-126
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Patrick McAllister, James Kerr, Michael F. McTear, Maurice D. Mulvenna, Raymond R. Bond, Karen Kirby, Joseph Morning, Danni Glover:
Towards Chatbots to Support Bibliotherapy Preparation and Delivery. 127-142
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  - conf/conversations/VaananenHVP19
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Kaisa Väänänen, Aleksi Hiltunen, Jari Varsaluoma, Iikka Pietilä:
CivicBots - Chatbots for Supporting Youth in Societal Participation. 143-157
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  - conf/conversations/HeyselaarB19
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Evelien Heyselaar, Tibor Bosse:
Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots. 158-169

Application Area: Chatbots for Customer Service

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Margot J. van der Goot, Tyler Pilgrim:
Exploring Age Differences in Motivations for and Acceptance of Chatbot Communication in a Customer Service Context. 173-186
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  - conf/conversations/KvaleSHF19
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Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad:
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. 187-200
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Asbjørn Følstad, Cameron Taylor:
Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives. 201-214
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  - conf/conversations/LabanA19
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Guy Laban, Theo B. Araujo:
Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations. 215-228

Application Area: Chatbots in Education

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  - conf/conversations/WolffNHS19
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Raphael Meyer von Wolff, Jonas Nörtemann, Sebastian Hobert, Matthias Schumann:
Chatbots for the Information Acquisition at Universities - A Student's View on the Application Area. 231-244
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Stergios Tegos, Stavros N. Demetriadis, Georgios Psathas, Thrasyvoulos Tsiatsos:
A Configurable Agent to Advance Peers' Productive Dialogue in MOOCs. 245-259
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Sebastian Hobert, Florian Berens:
Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings - Experiences from a Field Study. 260-272

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