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ORCID37th SIGUCCS 2009: St. Louis, Missouri, USA
- Gail Farally-Semerad, Karen J. McRitchie, Elizabeth Rugg:
Proceedings of the ACM SIGUCCS Fall Conference on User Services 2009, St. Louis, Missouri, USA, October 11-14, 2009. ACM 2009, ISBN 978-1-60558-477-5
Monday, October 12, 2009
- Ken Layng:
The many benefits of cultivating a community among IT staff. 1-6 - Gail Farally-Semerad, Geroge Thompson:
The A.R.T. of content management training. 7-10 - Lynda S. LaRoche:
Sustaining a student program through collaboration and communication. 11-14 - Brian K. Patrick:
The importance of emotional intelligence. 15-18 - Josh A. Meek, Michael K. Bradshaw:
Web Based Computer Lab Imaging with Grimiore. 19-24 - William C. Klein:
Seven steps to a better desk side manner. 25-28 - Sharon M. Beltaine:
How to conduct a needs assessment study on training and documentation. 29-32 - Kenneth Janz, Ken Graetz:
Status of a digital life and learning program. 33-40 - Mark R. Ritschard:
Thin clients: make them work for you. 41-46 - Takayuki Nagai:
Automated lecture recording system with AVCHD camcorder and microserver. 47-54 - Dan R. Herrick:
Google this!: using Google apps for collaboration and productivity. 55-64 - Kathy Lyons:
Pump up the jam!: tips and tricks to motivate you and your staff. 65-66 - Andrew H. Lyons:
Developing a service catalog for higher education information technology services. 67-74 - Janet L. Kourik, Jiangping Wang:
Reduce pressure on students and it services via software-vendor programs and hosting. 75-78 - Andreas Groß, Bert Baumann, Justus Bross, Christoph Meinel:
Distribution to multiple platforms based on one video lecture archive. 79-84 - Jason Rakers:
Measuring wireless network success: an analysis of a University in Ohio. 85-92 - Maureen A. Novozinsky, Evelyne S. Roach, Leila M. Shahbender:
Frontline support at Princeton University: a centralized and decentralized approach. 93-98 - Dattatraya S. Bhilare, Ashwini K. Ramani, Sanjay K. Tanwani:
Protecting intellectual property and sensitive information in academic campuses from trusted insiders: leveraging active directory. 99-104 - Christopher Lucas, Heather Huntsinger:
After the class: informal training support through the Penn State technology training community. 105-110 - Ryan Christopher Tucker, Nathan Carpenter:
Read all about it!: help desk newsletter informs and enlightens organization. 111-118 - Deborah J. Fisher:
Using teams to build a campus communications portal. 119-126 - Dave Kell:
Student consultant achievement program for training and performance management. 127-130 - Michael Grobe:
RDF, Jena, SparQL and the 'Semantic Web'. 131-138
Tuesday, October 13, 2009
- Owen G. McGrath:
Analyzing usage in a large coursecasting service: issues & strategies. 139-142 - Beth Rugg, Lisa Efing:
A centralized approach to managing a large student staff. 143-150 - Scott Chamberlain:
Winning all around, providing a help desk service point at the learning commons. 151-156 - Serge Linckels, Yves Kreis
, Robert A. P. Reuter, Carole Dording, Claude Weber, Christoph Meinel:
Teaching with information and communication technologies: preliminary results of a large scale survey. 157-162 - Geoffrey Sperl:
Establishing and delivering training for the Zimbra collaboration suite. 163-166 - Naomi Fujimura, Hitoshi Inoue, Satoshi Hashikura:
Experience with the educational ICT environment in Kyushu University. 167-172 - Karen Sirman:
Building an IT community at Louisiana State University: collaboration and partnership strategies. 173-180 - Carol Sin:
Image baby image, reloaded!: automating vista deployment. 181-184 - Mark Heckel:
Classrooms in the cloud: Adobe Connect Pro in the Penn State learning community. 185-188 - Nicholas Caporusso:
Personality-aware interfaces for learning applications. 189-196 - Lisa Caughron:
Student staff: a village philosophy. 197-200 - Cindy Dooling, Shahra Meshkaty:
Collaborating outsourcing of the IT help desk. 201-206 - Kyle Vonblohn, Cheryl Stahler:
Virtualization of windows desktop applications. 207-210 - Takashi Yamanoue:
A casual teaching tool for large size computer laboratories and small size seminar classes. 211-216 - Michael H. Cooper:
Information security training: what will you communicate? 217-222 - Ken Layng:
Non-technical keys to keeping your personally identifiable information PII risk mitigation project on track. 223-228 - Yvonne Clark, Peggy Shuffstall:
If we build it will you come? 229-236 - Kristen Dietiker:
Deploying PGP whole disk encryption in Mac OS X. 237-242 - Kathryn Fletcher:
Adobe Presenter, Microsoft PowerPoint, and Blackboard Vista: tools that work together for creating and presenting online instructional content. 243-248 - Shereese Thomas:
Making help desk training interactive and interesting for student technicians. 249-252 - Takahiro Tagawa, Naomi Fujimura, Satoshi Hasikura, Hitoshi Inoue:
Introduction and management of inter-campus learning assistant system for distributed campus. 253-256 - Sarah Carman:
SuperGeek: trying to change the way we interact with client contact. 257-260 - Gale D. Fritsche:
Desktop data management and security. 261-266
Wednesday, October 14, 2009
- Kelly Wainwright:
The care and feeding of a Moodle campus. 267-270 - Shawn M. Plummer, Laurie J. Fox:
A Wiki: one tool for communication, collaboration, and collection of documentation. 271-274 - Beth M. Rugg:
Getting iTunes U at Ithaca College up and running! 275-282 - Trevor M. Murphy:
Instructional technology outreach and metrics: building a bridge. 283-286 - Karen J. McRitchie:
Technology consultants: a successful generation of student staff. 287-292 - Nathan Carpenter, Ryan Tucker:
You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment. 293-296 - Dan R. Herrick, Mark R. Ritschard:
Greening your computing technology, the near and far perspectives. 297-304
Posters
- Beth McCullough:
The evolution of a flexible classroom. 305-308 - Jonathan Dixon, Ryan Christopher Tucker:
We use technology, but do we use technology?: using existing technologies to communicate, collaborate, and provide support. 309-312 - Ryan Thomas Sharpe:
Collaboration with IT & cops for emergency communications. 313-316 - Janice G. El-Bayoumi, Lorraine M. Nolan:
Proudly ITS: documenting the history of ITS @ UNB. 317-320 - Hideo Masuda, Kazuyoshi Murata, Yu Shibuya:
Low TCO and high-speed network infrastructure with virtual technology. 321-324
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