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HMD - Praxis der Wirtschaftsinformatik, Band 237

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Band 237, Juni 2004

IT-Servicemanagement

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Tilo Böhmann, Helmut Krcmar:
Grundlagen und Entwicklungstrends im IT-Servicemanagement.
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Hans-Georg Kemper, Evangelos Hadjicharalambous, Jörg Paschke:
IT-Servicemanagement in deutschen Unternehmen - Ergebnisse einer empirischen Studie zu ITIL.
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Axel Hochstein, Yvonne Wetzel, Walter Brenner:
Fallstudie: ITIL-konformer Service Desk bei T-Mobile Deutschland.
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Titus Kaufmann, Michael Schlitt:
Effektives Management der Gescha"ftsbeziehung im IT-Outsourcing.
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Martin Hafner, Joachim Schelp, Robert Winter:
Architekturmanagement als Basis effizienter und effektiver Produktion von IT-Services.
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Franz Lehner, Joseph Dirmeyer, Oliver Lindner:
Softwarewerkzeuge zum IT-Servicemanagement.
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Lutz J. Heinrich, René Riedl:
ASP-Qualität - Entwicklung eines Messmodells.
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Stephan Eggenberger, Ralf Helbig, Ingo Klar:
Die gläserne IT - volle Transparenz bei Kosten und Leistungen der IT.
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Antoinette Haering, Reto von Arb:
IT Performance Management - ein Ansatz zur Steuerung des IT-Bereichs.
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Karol Frühauf, Gerald Linhofer:
Konfigurationsmanagement - das Bindeglied der IT-Prozesse.

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