Information Systems Management, Volume 13

Volume 13, Number 1, 1996

Supporting Interal Customers

• 
  John P. Murray:
  Making Customer Service a Priority. 7-11

Supporting Internal Customers

• 
  Duane L. Piede:
  Restructuring Internal Services - Perspectives from the Energy Utility Business. 12-17
• 
  Sheila M. Jacobs, Mary Van Sell:
  Telecommuniting: Issue For The IS Manager. 18-22
• 
  Ruth A. Guthrie, Paul Gray:
  Junk Computing - Is it Bad for an Organization? 23-28

Original Articles

• 
  Louis Fried:
  Automatic Speech Recognition - An Emerging Interface for Multimedia Applications. 29-37
• 
  Barbara J. Haley, Hugh J. Watson:
  Using Lotus Notes in EISs. 38-43
• 
  Pam Hager:
  Rightsizing for Client/Server Success - A Six-Step Planning Process. 44-48
• 
  T. M. Rajkumar, Robert Dawley:
  Designing and Managing Client/Server DBMSs. 49-58

Quality Management

• 
  James A. Ward:
  Measurement Management - What You Measure Is What You Get. 59-61

Systems Development

• 
  Roger T. Sobkowiak, Ronald E. LeBleu:
  Repositioning HR Information Systems - Empowering Employees Through Information. 62-64

Data Management

• 
  Larry P. English:
  Redefining Information Management - IM as an Effective Business Enabler. 65-67

Information Economics

• 
  Richard Dué:
  The Value of Information. 68-72

Client/Server Computing

• 
  Milam W. Aiken, Bassam Hasan, Mahesh Vanjani:
  Total Quality Management: a GDSS Approach. 73-75

Managing Your is Career

• 
  Stewart L. Stokes:
  Coping With Change At The Top. 76-78

A Different Voice

• 
  Bjarne Rostaing:
  Software And Sanity. 79-81

Bookisms

• 
  Paul Gray:
  Big Books. 82-85

Volume 13, Number 2, 1996

Business and Technical Challenges

• 
  John Gallaugher, Suresh C. Ramanathan:
  Choosing a Client/Server Architecture - A Comparison of Two-and Three-Tier Systems. 7-13
• 
  Carol V. Brown, Ephraim R. McLean, Detmar W. Straub:
  Partnering Roles of the IS Executive. 14-18
• 
  Yannis A. Pollalis:
  A Systemic Approach to Change Management - Integrating IS Planning, BPR, and TQM. 19-25
• 
  Clinton O. Longenecker, Jack L. Simonetti, Mark Mulias:
  Survival Skills for the IS Professional. 26-31

Original Articles

• 
  Raghu Nath, Albert L. Lederer:
  Team Building for is Success. 32-37
• 
  James J. Kubie, Lovie A. Melkus, C. Richard Johnson Jr., George A. Flanagan:
  User-Centered Design for Productive Systems. 38-48
• 
  T. M. Rajkumar, Robert Dawley:
  Designing and Managing Client/Server DBMSs. 49-57
• 
  Gerhard Plenert:
  Decision Support in the Leading Industry - A Case Study of a User-Developed System. 58-63
• 
  Michael E. Whitman, Michael L. Gibson:
  Enterprise Modeling for Strategic Support. 64-72

Strategic Planning

• 
  William R. King:
  Strategic Issues In Groupware. 73-75

Data Base Management

• 
  John van den Hoven:
  End-User Access Tools - Enterprise Data at Your Fingertips. 76-78

Quality Assurance

• 
  Holmes Miller:
  The Multiple Dimensions of Information Quality. 79-82

Managing Your is Career

• 
  Stewart L. Stokes:
  A Line in the Sand - Maintaining Work-Life Balance. 83-85

Systems Development

• 
  Lou Graham, Lance Eliot:
  Strategic Tips for Case Implementation. 86-88

In Practice: a Consultant's Viewpoint

• 
  Robert L. Glass:
  The End of the Outsourcing Era. 89-91

Bookisms

• 
  Paul Gray:
  IS Productivity. 92-95

Volume 13, Number 3, 1996

Getting on Board the Internat

• 
  Paul Gray:
  The Global Information Infrastructure. 7-14

Getting on Board the Internet

• 
  James A. Senn:
  Capitalizing on Electronic Commerce - The Role of the Internet in Electronic Markets. 15-24
• 
  Lawrence K. Cooper, Dennis J. Duncan, John Whetstone:
  Is Electronic Commerce Ready for the Internet? A Case Study of a Financial Services Provider. 25-36
• 
  Nathan J. Muller:
  Expanding the Help Desk Through the World Wide Web. 37-44
• 
  Amarnath Prakash:
  The Internet as a Global Strategic IS Tool. 45-49

Guidelines for Minimizing Political Games During Implementation

• 
  Keith Overton, Mark N. Frolick, Ronald B. Wilkes:
  Politics of Implementing EIS_s. 50-57

A Methodology for Enterprisewide Transformation

• 
  Michael A. Mische, Warren Bennis:
  Reinventing through Reengineering. 58-65

Original Articles

• 
  Hugh J. Watson, Margaret T. O'Hara, Candice G. Harp, Gigi G. Kelly:
  Including Soft Information in EIS_s. 66-77

Strategic Planning

• 
  William R. King:
  IS and the Learning Organization. 78-80

Systems Development

• 
  Hugh W. Ryan:
  Converging on The Customer. 81-83

IS Economics

• 
  N. Dean Meyer:
  Why Chargebacks Fail. 84-86

Managing IS Personnel

• 
  David McKee:
  Resurrecting IS Talent - Maximizing the Potential of Mainframe Professionals. 87-89

In Practice: a Consultant's Viewpoint

• 
  Ruth A. Guthrie, Lenard D. Austin:
  Competitive Implications of the Internet. 90-92

Bookisms

• 
  Paul Gray:
  Internet '95: The How and Why. 93-96

Volume 13, Number 4, 1996

Client/Server Update

• 
  Brian Jeffery:
  Enterprise Client/Server Computing - Second-Generation Concepts and Strategies. 7-18
• 
  Robert A. Rouse:
  Retooling for Client/Server Applications - Establishing an Enterprise Learning Institute. 19-24
• 
  Steven Rabin:
  Client/Server Performance Engineering - A Primer on Making Applications Perform. 25-32
• 
  Fritz H. Grupe:
  Building a Large Expert System - Insights from the Human Services Field. 33-40

Original Articles

• 
  Kenneth P. Prager:
  Managing for Flexibility - The New Role of the Aligned IT Organization. 41-46
• 
  Albert L. Lederer, Robert C. Mahaney:
  Using Case Tools in Strategic IS Planning. 47-51
• 
  Mohsen Attaran:
  Barriers to Effective CIM Implementation. 52-56

Strategic Planning

• 
  William R. King:
  Achieving Global Strategic Advantage. 57-59

Information Economics

• 
  Richard Dué:
  The New Productivity Metrics. 60-62

Data Base Management

• 
  E. Ted Prince:
  Toward The New Age Data Warehouse. 63-65

Communications Management

• 
  Nathan J. Muller:
  Integrating into the Global Client/Server Network - An Evaluation of Internet Applications. 66-68

Bookisms

• 
  Paul Gray:
  Computing Redux. 69-72