Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement.

Mon, 01 Jan 2018 00:00:00 +0100

Chun-Min Yu, Tsang-Chuan Chang, I-Hsiang Hu:
Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement. J. Serv. Sci. Res. 10(2): 145-165 (2018)