The role of big data in shaping ambidextrous business process management: Case studies from the service industry.

Mon, 01 Jan 2018 00:00:00 +0100

Luca Dezi , Gabriele Santoro, Heger Gabteni, Anna Claudia Pellicelli:
The role of big data in shaping ambidextrous business process management: Case studies from the service industry. Bus. Process. Manag. J. 24(5): 1163-1175 (2018)