The Value of Complaints: Churn Prediction in a Major Residential Internet Service Provider Using Textual Data.

Wed, 01 Jan 2025 00:00:00 +0100

Wadham Bottacin, Vitor Fontana Zanotelli , Matheus S. De Martin, Pedro de Morais, Rodolfo da Silva Villaça, Vinícius F. S. Mota, Magnos Martinello, Antonio A. de A. Rocha, Giovanni Comarela:
The Value of Complaints: Churn Prediction in a Major Residential Internet Service Provider Using Textual Data. AINA (3) 2025: 403-414