BibTeX record conf/amcis/BeckerBKW09

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@inproceedings{DBLP:conf/amcis/BeckerBKW09,
  author       = {J{\"{o}}rg Becker and
                  Daniel Beverungen and
                  Ralf Knackstedt and
                  Axel Winkelmann},
  editor       = {Robert C. Nickerson and
                  Ramesh Sharda},
  title        = {eServices in Retail - An Extended Service Blueprinting Approach},
  booktitle    = {Proceedings of the 15th Americas Conference on Information Systems,
                  {AMCIS} 2009, San Francisco, California, USA, August 6-9, 2009},
  pages        = {68},
  publisher    = {Association for Information Systems},
  year         = {2009},
  url          = {http://aisel.aisnet.org/amcis2009/68},
  timestamp    = {Thu, 22 Feb 2018 16:52:21 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/BeckerBKW09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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