BibTeX record conf/amcis/JoiaO10

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@inproceedings{DBLP:conf/amcis/JoiaO10,
  author       = {Luiz Antonio Joia and
                  Alexandre Ferreira Oliveira},
  editor       = {Martin Santana and
                  Jerry N. Luftman and
                  Ajay S. Vinze},
  title        = {Call Center Key Performance Indicators and Customer Satisfaction},
  booktitle    = {Sustainable {IT} Collaboration Around the Globe. 16th Americas Conference
                  on Information Systems, {AMCIS} 2010, Lima, Peru, August 12-15, 2010},
  pages        = {31},
  publisher    = {Association for Information Systems},
  year         = {2010},
  url          = {http://aisel.aisnet.org/amcis2010/31},
  timestamp    = {Mon, 02 Jan 2012 18:56:08 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/JoiaO10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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