BibTeX record conf/amcis/MotivallaM04

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@inproceedings{DBLP:conf/amcis/MotivallaM04,
  author       = {Luvai Motivalla and
                  Ashwin Mehta},
  title        = {{CRM:} Off-shore Outsourcing of Customer Facing Functions - How Effective
                  Is This Strategy?},
  booktitle    = {10th Americas Conference on Information Systems, {AMCIS} 2004, New
                  York, NY, USA, August 6-8, 2004},
  pages        = {4},
  publisher    = {Association for Information Systems},
  year         = {2004},
  url          = {http://aisel.aisnet.org/amcis2004/4},
  timestamp    = {Sat, 07 Jan 2012 16:27:15 +0100},
  biburl       = {https://dblp.org/rec/conf/amcis/MotivallaM04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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