BibTeX record conf/chimit/ThomasRB09

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@inproceedings{DBLP:conf/chimit/ThomasRB09,
  author       = {Jakita Owensby Thomas and
                  Yolanda A. Rankin and
                  Neil H. Boyette},
  editor       = {Eben M. Haber and
                  Wayne G. Lutters and
                  Wendy T. Lucas and
                  Jhilmil Jain and
                  Kirstie Hawkey},
  title        = {Self service technologies: eliminating pain points of traditional
                  call centers},
  booktitle    = {Proceedings of the 3rd {ACM} Symposium on Computer Human Interaction
                  for Management of Information Technology, {CHIMIT} 2009, Baltimore,
                  Maryland, USA, November 7-8, 2009},
  publisher    = {{ACM}},
  year         = {2009},
  url          = {https://doi.org/10.1145/1641587.1641596},
  doi          = {10.1145/1641587.1641596},
  timestamp    = {Wed, 02 Feb 2022 15:22:02 +0100},
  biburl       = {https://dblp.org/rec/conf/chimit/ThomasRB09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}