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BibTeX record conf/icserv/FujitaH13
@inproceedings{DBLP:conf/icserv/FujitaH13, author = {Shinobu Fujita and Kazuyoshi Hidaka}, editor = {Masaaki Mochimaru and Kanji Ueda and Takeshi Takenaka}, title = {Patient Context: {A} New Concept for Gap Model to Understand Patient Satisfaction}, booktitle = {Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013}, pages = {151--158}, publisher = {Springer}, year = {2013}, url = {https://doi.org/10.1007/978-4-431-54816-4\_17}, doi = {10.1007/978-4-431-54816-4\_17}, timestamp = {Wed, 11 Mar 2020 13:15:00 +0100}, biburl = {https://dblp.org/rec/conf/icserv/FujitaH13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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