BibTeX record conf/ihsed/BascurRQ18

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@inproceedings{DBLP:conf/ihsed/BascurRQ18,
  author       = {Camila Bascur and
                  Cristian Rusu and
                  Daniela Qui{\~{n}}ones},
  editor       = {Tareq Z. Ahram and
                  Waldemar Karwowski and
                  Redha Ta{\"{\i}}ar},
  title        = {User as Customer: Touchpoints and Journey Map},
  booktitle    = {Human Systems Engineering and Design - Proceedings of the 1st International
                  Conference on Human Systems Engineering and Design: Future Trends
                  and Applications, {IHSED} 2018, Reims, France, October 25-27, 2018},
  series       = {Advances in Intelligent Systems and Computing},
  volume       = {876},
  pages        = {117--122},
  publisher    = {Springer},
  year         = {2018},
  url          = {https://doi.org/10.1007/978-3-030-02053-8\_19},
  doi          = {10.1007/978-3-030-02053-8\_19},
  timestamp    = {Mon, 26 Jun 2023 20:41:43 +0200},
  biburl       = {https://dblp.org/rec/conf/ihsed/BascurRQ18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}