BibTeX record conf/im/FennerLSMA15

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@inproceedings{DBLP:conf/im/FennerLSMA15,
  author       = {Germano Fenner and
                  Alberto Sampaio Lima and
                  Jos{\'{e}} Neuman de Souza and
                  Ant{\~{a}}o Moura and
                  Rossana M. de Castro Andrade},
  editor       = {Remi Badonnel and
                  Jin Xiao and
                  Shingo Ata and
                  Filip De Turck and
                  Voicu Groza and
                  Carlos Raniery Paula dos Santos},
  title        = {A system dynamics model for managing service desk capacity},
  booktitle    = {{IFIP/IEEE} International Symposium on Integrated Network Management,
                  {IM} 2015, Ottawa, ON, Canada, 11-15 May, 2015},
  pages        = {1424--1427},
  publisher    = {{IEEE}},
  year         = {2015},
  url          = {https://doi.org/10.1109/INM.2015.7140506},
  doi          = {10.1109/INM.2015.7140506},
  timestamp    = {Tue, 15 Jun 2021 16:48:06 +0200},
  biburl       = {https://dblp.org/rec/conf/im/FennerLSMA15.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}