BibTeX record conf/service/YuanQZ10

download as .bib file

@inproceedings{DBLP:conf/service/YuanQZ10,
  author       = {Hua Yuan and
                  Yu Qian and
                  Feng Zhuo},
  title        = {Modeling Structure of Customer Satisfaction with Service Recovery},
  booktitle    = {International Conference on Service Sciences, {ICSS} 2010, Hangzhou,
                  Zhejiang, China, 13-14 May, 2010},
  pages        = {288--292},
  publisher    = {{IEEE} Computer Society},
  year         = {2010},
  url          = {https://doi.org/10.1109/ICSS.2010.60},
  doi          = {10.1109/ICSS.2010.60},
  timestamp    = {Thu, 23 Mar 2023 23:58:33 +0100},
  biburl       = {https://dblp.org/rec/conf/service/YuanQZ10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
a service of  Schloss Dagstuhl - Leibniz Center for Informatics

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.