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BibTeX record journals/bpmj/SangleA11
@article{DBLP:journals/bpmj/SangleA11, author = {Purnima S. Sangle and Preety Awasthi}, title = {Consumer's expectations from mobile {CRM} services: a banking context}, journal = {Bus. Process. Manag. J.}, volume = {17}, number = {6}, pages = {898--918}, year = {2011}, url = {https://doi.org/10.1108/14637151111182684}, doi = {10.1108/14637151111182684}, timestamp = {Thu, 14 Oct 2021 09:07:36 +0200}, biburl = {https://dblp.org/rec/journals/bpmj/SangleA11.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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