BibTeX record journals/ijss/RazakCL07

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@article{DBLP:journals/ijss/RazakCL07,
  author       = {Mohd Rizal Abdul Razak and
                  Siong Choy Chong and
                  Binshan Lin},
  title        = {Service quality of a local Malaysian bank: customers' expectations,
                  perceptions, satisfaction and loyalty},
  journal      = {Int. J. Serv. Stand.},
  volume       = {3},
  number       = {1},
  pages        = {18--38},
  year         = {2007},
  url          = {https://doi.org/10.1504/IJSS.2007.011826},
  doi          = {10.1504/IJSS.2007.011826},
  timestamp    = {Thu, 14 Oct 2021 08:53:50 +0200},
  biburl       = {https://dblp.org/rec/journals/ijss/RazakCL07.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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