BibTeX record journals/isj/ChenOWPD20

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@article{DBLP:journals/isj/ChenOWPD20,
  author       = {Renee Rui Chen and
                  Carol Xiaojuan Ou and
                  Wei Wang and
                  Zhuo Peng and
                  Robert M. Davison},
  title        = {Moving beyond the direct impact of using {CRM} systems on frontline
                  employees' service performance: The mediating role of adaptive behaviour},
  journal      = {Inf. Syst. J.},
  volume       = {30},
  number       = {3},
  pages        = {458--491},
  year         = {2020},
  url          = {https://doi.org/10.1111/isj.12265},
  doi          = {10.1111/ISJ.12265},
  timestamp    = {Tue, 12 Sep 2023 07:58:13 +0200},
  biburl       = {https://dblp.org/rec/journals/isj/ChenOWPD20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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