BibTeX record journals/misq/NelsonNNG00

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@article{DBLP:journals/misq/NelsonNNG00,
  author       = {Kay M. Nelson and
                  Sucheta Nadkarni and
                  V. K. Narayanan and
                  Mehdi Ghods},
  title        = {Understanding Software Operations Support Expertise: {A} Revealed
                  Causal Mapping Approach},
  journal      = {{MIS} Q.},
  volume       = {24},
  number       = {3},
  pages        = {475--507},
  year         = {2000},
  url          = {http://misq.org/understanding-software-operations-support-expertise-a-revealed-causal-mapping-approach.html},
  timestamp    = {Fri, 15 May 2020 17:12:45 +0200},
  biburl       = {https://dblp.org/rec/journals/misq/NelsonNNG00.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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