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"Use of Satisfaction-Satisfaction Matrix (SSM) to Evaluate E-Government ..."
Meng Seng Wong et al. (2013)
- Meng Seng Wong, Hideki Nishimoto, Nishigaki Yasuyuki, Stephen Jackson:
Use of Satisfaction-Satisfaction Matrix (SSM) to Evaluate E-Government Services from the Perspective of Japanese Citizens and Government Service Providers. ACIS 2013: 158
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