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"AI Coach Assist: An Automated Approach for Call Recommendation in Contact ..."
Md. Tahmid Rahman Laskar et al. (2023)
- Md. Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu, Mahsa Azizi, Shashi Bhushan TN, Simon Corston-Oliver:
AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching. ACL (industry) 2023: 599-607
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