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"Structure of Service Level Agreements (SLA) in IT Outsourcing: The ..."
Jahyun Goo, Dan Jong Kim, Bongsoon Cho (2006)
- Jahyun Goo, Dan Jong Kim, Bongsoon Cho:
Structure of Service Level Agreements (SLA) in IT Outsourcing: The Construct and Its Measurement. AMCIS 2006: 391
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