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"Assessing the Operator's Performance in Organizational Information ..."
Jae-woong Yun et al. (2010)
- Jae-woong Yun, Md. Dulal Hossain, Junghoon Moon, Young Chan Choe:
Assessing the Operator's Performance in Organizational Information Systems: Context of Call Center IS Management. AMCIS 2010: 250
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