"Operational Business Intelligence: Applying Decision Trees to Call Centers."

Eric S. Kyper, Michael J. Douglas, Rodrigo J. Lievano (2009)

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type: Conference or Workshop Paper

metadata version: 2012-01-02

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Eric S. Kyper, Michael J. Douglas, Rodrigo J. Lievano:
Operational Business Intelligence: Applying Decision Trees to Call Centers. AMCIS 2009: 101

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