"Evaluating Alternative Service Delivery Methods and the Role of ..."

Sagnika Sen (2005)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2012-01-06

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Sagnika Sen:
Evaluating Alternative Service Delivery Methods and the Role of Performance Measurement in Defining Service Level Agreements for IT Infastructure Services. AMCIS 2005: 90

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