"Overhearing the crowd: an empirical examination of conversation reuse in a ..."

Derek L. Hansen (2009)

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DOI: 10.1145/1556460.1556484

access: closed

type: Conference or Workshop Paper

metadata version: 2018-11-06

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Derek L. Hansen:
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community. C&T 2009: 155-164

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