BibTeX record conf/cikm/ParkG09

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@inproceedings{DBLP:conf/cikm/ParkG09,
  author    = {Youngja Park and
               Stephen C. Gates},
  title     = {Towards real-time measurement of customer satisfaction using automatically
               generated call transcripts},
  booktitle = {{CIKM}},
  pages     = {1387--1396},
  publisher = {{ACM}},
  year      = {2009}
}
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