"Information Failures, Trust Violation, and Customer feedback in ..."

Anna-Maria Seeger, Tillmann Neben, Armin Heinzl (2017)

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DOI: —

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type: Conference or Workshop Paper

metadata version: 2018-01-08

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Anna-Maria Seeger, Tillmann Neben, Armin Heinzl:
Information Failures, Trust Violation, and Customer feedback in Web-Enabled Transactions: the Role of Causal Transparency as a Trust Repair Mechanism. ECIS 2017: 129

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