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"ITIL as Common Practice Reference Model for IT Service Management: Formal ..."

Axel Hochstein, Rüdiger Zarnekow, Walter Brenner (2005)

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DOI: 10.1109/EEE.2005.86

access: closed

type: Conference or Workshop Paper

metadata version: 2023-03-24

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  - https://dblp.org/rec/conf/eee/HochsteinZB05
Axel Hochstein, Rüdiger Zarnekow, Walter Brenner:
ITIL as Common Practice Reference Model for IT Service Management: Formal Assessment and Implications for Practice. EEE 2005: 704-710

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