"Using Online Public Services: A Measurement of Citizens' Operational, ..."

Alexander van Deursen, Jan van Dijk (2008)

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DOI: 10.1007/978-3-540-85204-9_17

access: closed

type: Conference or Workshop Paper

metadata version: 2021-04-09

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  - conf/egov/DeursenD08
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Alexander van Deursen, Jan van Dijk:
Using Online Public Services: A Measurement of Citizens' Operational, Formal, Information and Strategic Skills. EGOV 2008: 195-206

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