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"Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach."

Ádám Horváth, László Laufer, András Kangyal (2009)

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DOI: 10.1007/978-3-642-02556-3_5

access: closed

type: Conference or Workshop Paper

metadata version: 2017-05-24

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  - conf/hci/HorvathLK09
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  - https://dblp.org/rec/conf/hci/HorvathLK09
Ádám Horváth, László Laufer, András Kangyal:
Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach. HCI (8) 2009: 40-48

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